As a business, we will continue to operate as normal with our standard dispatch times and have taken all necessary precautions in order to ensure that our staff are safe during this time. Close

Delivery Information

All orders totalling over £100 purchased through AvivaWater will be supplied with a free next working day delivery service to customers in Mainland UK. Expected delivery times for orders placed outside of Mainland UK will be 2 days for UK Offshore and Scottish Highlands and 2 - 5 days for Mainland Europe deliveries. Some European countries will also be eligible for free delivery services, but for a full list of countries and delivery costs please see the table below.

Delivery Eligibility

To receive an item through our next working day service, the order must be placed and have registered in our system before 2:00 pm. We recommend for orders to be placed before 1:30 pm to ensure this deadline is met. If the order is received after this time it will be dispatched on the following day instead. Any orders placed after 2:00 pm on Friday or over the weekend will be dispatched on the first working day of the following week.

We use a range of courier services to ensure our products arrive on time including DPD, DHL, Interparcel, Royal Mail and UK Mail. For any delivery service or cost enquiries please contact us at

Delivery Alterations

If you wish to make an alteration to the address you have provided, it is important that you contact us before the product is dispatched, either by phone or at If you request an alteration after the item has been dispatched, you will incur an additional fee of at least £15. However, this fee will vary depending on the value and weight of the product.

Order cancellations likewise must be made before the product has been dispatched, and any cancellations requested after that point will lead to fees being deducted from the amount to be refunded.

Delivery Zone Prices

UK Mainland & Northern Ireland

Order Value (£) 0 - 20 20 - 40 40 - 100 100+
Shipping Cost (£) 4.95 5.95 7.50 Free

EU Zone 1: Ireland, Belgium, France, Germany, Luxembourg, Netherlands & Monaco

Order Value (£) 0 - 50 50 - 100 100 - 150 150+
Shipping Cost (£) 9.95 14.95 18 Free

EU Zone 2: Austria, Denmark, Finland, Greece, Italy, Portugal, Spain & Sweden (Excludes the Canary Islands, Azores & Madeira)

Order Value (£) 0 - 50 50 - 100 100 - 150 150+
Shipping Cost (£) 9.95 14.95 18 9.95

EU Zone 3: Andorra, Norway, San Marino & Switzerland

Order Value (£) 0 - 50 50 - 100 100 - 150 150+
Shipping Cost (£) 23.95 19.95 18 49

EU Zone 4: Bulgaria, Croatia, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland Slovakia & Slovenia

Order Value (£) 0 - 220 220 - 600 600 - 1000 1000+
Shipping Cost (£) 45 120 200 200

UK Offshore Islands

Order Value (£) 0 - 20 20 - 40 40 - 100 100+
Shipping Cost (£) 7.50 11.95 14.95 14.95

United Arab Emirates

Order Value (£) 0 - 350 350 - 600 600+
Shipping Cost (£) 90 180 Call for Details

Delivery Issues

If the product you have ordered has not been delivered within an expected timescale and there is no evidence of the courier attempting a delivery, please contact us. We will then contact the courier on your behalf to discover any reasons for a delay in the delivery process.

Please be aware that we have no control over how a courier handles a product after it has left our dispatch centre. However, we will always do our best to provide any help and support we can through instances where the delivery service they provide fails to meet expectations.

Additionally, it is important to note that couriers as part of their service agreements are not required to call customers in advance of delivery. If requested we can provide information requesting for them to so, but the final decision will be in the hands of the driver delivering the parcel. If you are aware that you won’t be at your home address at a likely delivery time we request that you instead have the item delivered to a w