Delivery Information

All orders totalling over £100 purchased through AvivaWater will be supplied with a free next working day delivery service to customers in Mainland UK. Expected delivery times for orders placed outside of Mainland UK will be 2 days for UK Offshore and Scottish Highlands and 5 - 7 days for Mainland Europe deliveries. Some European countries will also be eligible for free delivery services, but for a full list of countries and delivery costs please see the table below.

Orders being shipped outside of the UK will be exempt from UK VAT charges (This includes the Channel Islands and Gibraltar). However, upon arrival at the destination country, all delivered goods will be subject to local taxes and may incur additional customs fees. The carrier will contact you with details of any payment due at this time. For further details on any charges that may be incurred, please consult the destination country's government guidance.

Delivery Eligibility

To receive an item through our next working day service, the order must be placed and have registered in our system before 3:00 pm. We recommend for orders to be placed before 2:30 pm to ensure this deadline is met. If the order is received after this time it will be dispatched on the following day instead. Any orders placed after 3:00 pm on Friday or over the weekend will be dispatched on the first working day of the following week.

We use a range of courier services to ensure our products arrive on time including DPD, DHL, Interparcel, Royal Mail and UK Mail. For any delivery service or cost enquiries please contact us at

Delivery Alterations

If you wish to make an alteration to the address you have provided, it is important that you contact us before the product is dispatched, either by phone or at If you request an alteration after the item has been dispatched, you will incur an additional fee of at least £15. However, this fee will vary depending on the value and weight of the product.

Order cancellations likewise must be made before the product has been dispatched, and any cancellations requested after that point will lead to fees being deducted from the amount to be refunded.

Delivery Zone Prices

UK Mainland

Next Working Day Delivery

Delivered between 7:30 am to 19:30 pm on the next working day after dispatch. (Monday to Friday not including public holidays)


(£6.95 on orders totalling less than £100)

Standard Delivery

Delivered within 3 working days. (Monday to Friday not including public holidays)


(Only available on orders totalling less than £100)

Saturday Delivery

Delivered between 8:00 am to 13:00 pm on the closest following Saturday after dispatch.

Sunday Delivery

Delivered between 8:00 am to 13:00 pm on the closest following Sunday after dispatch.

Next Working Day Delivery (Before 12:00)

Delivered before 12:00 pm on the next working day after dispatch. (Monday to Friday not including public holidays)


Next Working Day Delivery (Before 10:30)

Delivered before 10:30 am on the next working day after dispatch. (Monday to Friday not including public holidays)


Northern Ireland

Order Value Shipping Fee
£0 - £150 £7.50
£150+ Free

Scottish Islands

This includes the Isle of Skye, Shetland Islands, Orkney, etc.

Order Value Shipping Fee
£0 - £50 £7.50
£50 - £150 £9.95
£150+ Free

Highlands & Offshore Islands

This includes Scottish Highlands, Channel Islands, Isle of Man & Isle of Scilly.

Order Value Shipping Fee
£0 - £50 £8.95
£50 - £150 £10.95
£150+ Free

Europe (Zone 1)

This includes Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain & Sweden (Excludes the Canary Islands, Azores & Madeira).

Order Value Shipping Fee
£0 - £50 £9.95
£50 - £100 £14.95
£100 - £150 £18
£150+ Free

Europe (Zone 2)

This includes Bulgaria, Croatia, Czech Republic, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Romania, Slovakia & Slovenia.

Order Value Shipping Fee
£0 - £100 £14.95
£100 - £150 £18
£150+ £9.95

Europe (Zone 3)

This includes Norway & San Marino.

Order Value Shipping Fee
£0 - £50 £23.95
£50 - £100 £19.95
£100 - £150 £49.95
£150+ £69.95

Additional Countries

Country Shipping Fee
Andorra £130
Bahrain £140


Cyprus £95
Gibraltar £39.95
Hong Kong £150
Iceland £120
Israel £250
Kuwait £150
Malaysia £150
Malta £95
Monaco £29.95
Oman £150
Poland £40
Saudi Arabia £200
Singapore £235
Switzerland £70
Turkey £70
United Arab Emirates £150
United States of America


Delivery Issues

If the product you have ordered has not been delivered within an expected timescale and there is no evidence of the courier attempting a delivery, please contact us. We will then contact the courier on your behalf to discover any reasons for a delay in the delivery process.

Please be aware that we have no control over how a courier handles a product after it has left our dispatch centre. However, we will always do our best to provide any help and support we can through instances where the delivery service they provide fails to meet expectations.

Additionally, it is important to note that couriers as part of their service agreements are not required to call customers in advance of delivery. If requested we can provide information requesting for them to so, but the final decision will be in the hands of the driver delivering the parcel. If you are aware that you won’t be at your home address at a likely delivery time we request that you instead have the item delivered to a neighbour.

Black Friday & Christmas Deliveries

Please note that during the busy periods like Black Friday and Christmas, there may be delays in delivery which is out of our control due to the excessive number of parcels for the warehouse to dispatch and also, for the courier drivers to deliver. During this time, orders may not be delivered as per our usual delivery time frames and we appreciate your patience and understanding.