We endeavour to provide complete support for installation and technical issues, if you cannot find the information you require on this site, in the first instance please email: firstname.lastname@example.org
Alternatively in the case of more urgent queries please call: 0208 8193104
Should your ionizer require repair work during the warranty period (this is deemed to begin on the date of dispatch) please contact us to arrange for your unit to be returned.
The warranty includes all parts and labour charges for mechanical faults incurred through normal use. Please note that the warranty EXCLUDES any faults arising from limescale build up in the ionizer and failure to replace filters as required and shipping costs to send the unit to our service centre. Please view our full Terms & Conditions of sale for full details.
In the event that your ionizer develops a fault as a result of limescale or excess water pressure we are happy to service your unit for a nominal cost. Please see our Ionizer Servicing and Repair page for information on our descaling service.