Aviva Water

PURCHASE TERMS AND CONDITIONS AND REFUND POLICY

60 DAY SATISFACTION GUARANTEED MONEY BACK POLICY

Your ioniser is purchased with a 60 day money back guarantee. If you are not FULLY, 100% and entirely satisfied with your purchase, or decide for ANY other reason to cancel and return your order, your payment will be returned in full (minus a £20 delivery charge).

FREE 6 YEAR EXRENDED WARRANTY ON ALL MODELS (VALUE £150!!!)

WARRANTY PERIOD

ALL the Jupiter models listed below (purchased from January 2009 onward) are shipped with a full 6 YEAR EXTENDED parts and labour Warranty.

Neptune    -    6 Years
Melody        -    6 Years
Orion        -    6 Years
Delphi        -    6 Years

Satisfaction Guaranteed and Warranty Returns

In order to qualify for the full refund any returns should be sent inclusive of all fixtures / fittings and via a registered and signed for delivery service. We can recommend www.parcel2go.co.uk for a cost effective picl up and delivery service/

The return address for returns or warranty work is:

Aviva Water
2 Warrenwood Cottages
Warren Way,
East Grinstead Road,
North Chailey,
East Sussex
BN8 4JA

Prior to return for warranty work, please first call for telephone trouble shooting as most issues can be resolved without the need for the unit to be returned. We endeavour to provide complete support for installation or technical issues, if you cannot find the information you require on this site, in the first instance please e-mail: support@avivawater.co.uk. Alternatively in the case of more urgent queries please call our free phone number 08000 336200.

When returning your unit, please affix your name and return address, as well as listing the accessories included with the unit.