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Privacy Policy

AvivaWater Privacy Policy

Hi! This privacy policy covers the website www.avivawater.co.uk, owned wholly by NW3 Business Solutions LTD (referred to as 'AvivaWater'). Registered in England and Wales. Company Registration Number 09441219. Registered Office: 20-22 Wenlock Road, London, N1 7GU. AvivaWater collects information from its customers when placing an order through this website.

Essential information we collect

AvivaWater collects information from the user on the order form when a purchase is made. The customer must provide contact information (name, email, telephone number and delivery address). This enables us to deliver your goods and provide an order confirmation. If we have trouble processing an order, the information is used to contact the customer. Should you wish to contact us you do not need to complete a form and we do not require personally identifiable data.

Financial information (credit card type, number and expiration date) is needed for billing purposes and to process customers' orders. Our online payment methods are securely encrypted and we never see your full payment details when processing payments.

The purchase contract's content will be stored. You may store the terms and readily look them up. You can find the terms here at all times. The details about your recent orders can be found in your 'My Account' area via login.If you are concerned about your data, you have the right, subject to the payment of a small charge (currently £10) to request access to the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge.

What personally identifiable information do third parties collect through the website?

We do not engage in third party advertising. The only third party who collects information through the website is our Payment Service Provider, PayPal. This company does not retain, share, store or use personally identifiable information for any secondary purposes.

Cookies

A cookie isa piece of data stored on the user's computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information on our site. We use session ID cookies to hold the contents of the shopping cart. This session ID cookie consists of a product identifiers and quantities of products. Once users close the browser, the cookie simply terminates, after which no information is held on the user's computer relating to the order.

Remarketing

We use the Google Adwords remarketing service to place advertisements for our website and products on 3rd party websites, to those who have visited our website previously. The adverts will be based on which products you have viewed on our website and will be originated from a cookie placed on your machine. Any data collected will be done so (and used) only in accordance with ours (and Google’s) privacy policy.

You may opt out of this type of remarketing by visiting the Google Ad Preferences Page or you can opt out of any use of cookies by visiting www.networkadvertising.org/choices

Email Subscriptions

Provided that you have given us your express opt-in consent by signing up to our newsletter we may send you occasional email newsletters to make your online shopping experience better..

Customers who later decide they no longer wish to receive any marketing information from AvivaWater may opt out of receiving these communications by contacting us or unsubscribing using the link in our marketing emails.

Log Files

Like most standard website servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track users' movements in the aggregate and gather broad demographic information for aggregate use. IP addresses etc. are not linked to personally identifiable information.

Third Party Intermediaries

We use outside courier companies to ship orders and a Payment Service Provider and credit card processing company (PayPal) to bill customers for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

What choices are available to users regarding collection, use and distribution of the information?

Under no circumstance do we pass customers' details to third parties for marketing purposes. When you place an order with us, you are invited to tick an opt-in box. This states that you allow us to send information by email relating to existing, new and upcoming products and offers of AvivaWater only. We do not use customers' information for any other purposes.

Customers who later decide they no longer wish to receive any marketing information from AvivaWater may opt out of receiving these communications by contacting us or unsubscribing using the link in our marketing emails.

What types of security procedures are in place to protect the loss, misuse or alteration of information under AvivaWater’s control?

We use PayPal to process your personal and credit card details. All transactions are securely encrypted.

PayPal information for customers buying on the web

Shopping using a card has now become an accepted way to pay for goods or services. We are all comfortable with handing our card to a shop assistant or waiter, or giving our card details to someone on the other end of the telephone.
For many people however putting card details into a web site is still uncomfortable, as we are not sure what is happening to the information we are submitting or where it is going.

When you shop with a merchant who uses PayPal you can be assured that your card details are securely encrypted during transport over the Internet so no one can read your card information. The card details are only transported to a Bank to authorise your purchase.

PayPal guarantees that it will never:
•    Pass on your financial details
•    Pass on any personal information gathered when you place an order
•    Sell or rent your details, you will never receive junk mail as a result of using PayPal
•    Leave invasive technologies such as cookies on your machine
•    Exploit your details in any way

If you would like more information please visit the PayPal website at http://www.paypal.com or call 0800 358 7911

This website takes every precaution to protect customers' information. When users submit sensitive information via the website, their information is protected both online and offline. When our order form asks customers to enter sensitive information (such as credit card numbers), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of web browsers such as Mozilla Firefox and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when users are just 'surfing'.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect users' information offline. All of our customers' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, those processing orders or a customer service representative) are granted access to personally identifiable information. All employees are kept regularly up-to-date on our security and privacy practices.

Finally, the servers that store personally identifiable information are in a secure environment: a locked and alarmed office.If you have any questions concerning security on www.avivawater.co.uk.com please contact us.

How users can inform us of changes in their personally identifiable information:

If a customer's personally identifiable information changes (such as telephone number or email or postal address), we provide a way to correct, update or delete customers' personally identifiable information. This can be done by contacting us or by logging into your account details and amending them yourself.

Business Transitions

In the event that AvivaWater goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, customers' personal information will, in most instances, be part of the assets transferred. Customers will have the option to contact the acquirer of this information should they wish to do so.

Links

This Web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of these other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information.

Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a belief in good faith that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.

Changes in our Privacy Policy

If AvivaWater changes its privacy policy, the changes will be posted to this privacy statement.

Contact Information

If you have any questions concerning our privacy policy please call us on 0208 819 3104 or email support@avivawater.co.uk