AvivaWater is pleased to offer Free Next Day UK Delivery on all orders over £100 & Free European Delivery to Ireland, Belgium, France, Germany, Luxemburg, Netherlands & Monaco on orders over £150. For delivery to Spain, Italy, Portugal, Sweden, Denmark, Austria, Finland & Greece only £9.95 for orders over £150. Full details below for all destinations.
Orders are usually shipped the day of purchase if the order is placed online before 1pm Monday – Friday, if the order is received after this time it will be dispatched the following working day. Delivery is next working day for the UK delivery, 2 days for UK Offshore and Scottish Highlands and 2-4 days for Europe Zone 1, 2 and 3 deliveries, and 4-7 days for all other locations. For all other locations please contact us. All our products are stored in our state of the art warehouse near Gatwick Airport in London for the quickest possible UK and European dispatch.
If your country is not listed here please email us at firstname.lastname@example.org for a quotation from our shipper, please note it can take more than 24hrs to option a shipping quote.
We use a range of different couriers. e.g. City Link, TNT, DHL, UPS, Interlink Express, Parceline & Royal Mail.
Delivery Prices & Delivery Zones
If you wish to redirect the package to an alternative address once the order has been despatched, this will incur extra charges starting from £15 depending on weight. If you would like to make a change to the delivery address after the item has been despatched, please contact us.
If the goods are not delivered within the timescale set out above, and no card has been left by the courier, please contact us. Please note: We cannot be held liable for any loss caused by late delivery on the part of the couriers.
Unfortunately no courier as part of their service agreements are required to call customers in advance of delivery. We can include a note asking the courier to call in advance of delivery but this is ultimately at the discretion of the individual courier, it is not something that we can insist they do. If for some reason you will not be present as your address during delivery hours we request that you instead have the item delivered to an address where someone is always present during working hours.
Please note: Delivery times are not guaranteed times; there is no such a thing as a guaranteed delivery day as AvivaWater nor the couriers can legislate for problems arising in transit. Even so, 99% of our UK Mainland orders are attempted the following working day. If your order is urgent, we suggest allowing sufficient time to get the order to you allowing for any eventualities.