Terms and Conditions
PURCHASE TERMS AND CONDITIONS AND REFUND POLICY
60 DAY SATISFACTION GUARANTEED MONEY BACK POLICY
Your ioniser is purchased with a 60 day money back guarantee. If you are not FULLY, 100% and entirely satisfied with your purchase, or decide for ANY other reason to cancel and return your order, your payment will be returned in full (minus a £20 delivery charge).
6 YEAR WARRANTY ON ALL MODELS
WARRANTY PERIOD
ALL the Jupiter models listed below (purchased from January 2009 onward) are shipped with a full 6 YEAR parts and labour Warranty.
Neptune - 6 Years
Melody - 6 Years
Orion - 6 Years
Delphi - 6 Years
SATISFACTION GUARANTEED AND WARRANTY RETURNS
In order to qualify for the full refund any returns should be sent inclusive of all fixtures / fittings and via registered Royal Mail signed for delivery service. The return address is:
Aviva Water
2 Warrenwood Cottages
Warren Way,
East Grinstead Road,
North Chailey,
East Sussex
BN8 4JA
Prior to return for warranty work, please first call for telephone trouble shooting as most issues can be resolved without the need for the unit to be returned.
We endeavour to provide complete support for installation or technical issues, if you cannot find the information you require on this site, in the first instance please e-mail: support@avivawater.co.uk. Alternatively in the case of more urgent queries please call our free phone number 08000 336200.
DELIVERY
Usually our ionisers dispatch within 24 hours, however this cannot be guaranteed in every case so please confirm availability by phone if a guaranteed delivery date is important to you.
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